Privacy Policy

Privacy Policy

ClusterPhi is committed to protecting your privacy, and we take our responsibilities regarding the security of user information very seriously. This policy complies with the requirements of the General Data Protection Regulation and with the Data Protection Act 2018.This Privacy Policy sets out how we go along with both UK and European Union data protection requirements. ClusterPhi has a number of legal entities in different jurisdictions which are responsible for the personal information which they collect independently and which may be processed on their behalf by ClusterPhi and its affiliates.
We will not sell or distribute your personal information to third parties unless we have your permission or are required to do so by law. As a company, we aim to exceed your expectations in all we do and seek to operate within a ‘privacy by design’ framework that reflects best practice.

About our website

We work to ensure that:
  • ClusterPhi is fully transparent in everything we do. Whether this is in relation to the terms and conditions of your booking or the data you entrust us with to deliver a highly effective tuition service.
  • We communicate effectively, using simple, easy-to-understand language. We want all involved with ClusterPhi to be clear about what we do, how we do it and why we do.
  • You have full control over your data.
  • You are confident in our ability to work safely and with full regards to the law.

Your Collected Information

The ClusterPhi record the following information automatically for all website visitors like the IP address from which you access the Internet, the time and date, the Internet address from which you linked directly to our website, the file name or the words you searched, and the browser used to access our website.
Some public areas of our site use customized JavaScript code to record this similar information in a statistics log.
We use this information to measure the number of visitors to the various sections of our website and identify system performance or problem areas. We may also use this information to help us expand the coverage of our websites and to make the websites more useful.


Cookies are small files that allow a website to recognize and track its users. They consist of simple text files of letters and numbers which are downloaded to your computer or mobile device when you visit our website.
Most cookies will not collect the information that personally identifies you. They will collect more generic information such as how users arrive at and use our website or a user’s general location.
We do not use cookies to store personal data or link non-personal information with personal data about specific individuals. ClusterPhi uses cookie primarily to provide general Web analytics. Some optional or customizable features of our ClusterPhi’s website require that the user’s browser accept a cookie. The cookie information does not include personal data such as name, phone number, age, email address, or the mailing address.

Online forms

If you fill out one of our website forms like our Enquiry Form, a notification email is sent to the relevant team within our Trust or at an individual in ClusterPhi. No copy of the data you submit is stored, other than within our email program for as long as it is relevant for us to do so, depending on the nature of your enquiry. However, you should note that as our sites do not use SSL (https) the data you submit using the contact form will not be encrypted once you press the “Submit” button.

Sharing Personal Data with Third Parties

If a user accesses a Web page on the ClusterPhi website to subscribe to one of our publications, log in to gain access to specific areas of the ClusterPhi’s websites or request to be added to an electronic mailing list maintained by the ClusterPhi(“subscription Web page”), we may ask for contact information such as name, address, and email address. We may store this information and may use it to contact you.
The use or disclosure by the ClusterPhi of such information you provide on or in response to a subscription Web page (such as making subscription lists available to others) is subject to the terms and conditions, if any, set forth on each subscription Web page, and unless stated otherwise on the subscription Web page, such information you provide is not shared with third parties. You will be able to opt-out of communications from our partners.
The ClusterPhi may share personal data that is disclosed on or in response to a subscription Web page with its consultants or affiliates for internal business purposes and may also disclose personal data if such data is required by law.

Technical Feedback

The ClusterPhi may request technical information regarding the operation and functioning of our websites from users through surveys. The survey participation is completely voluntary and the user has a choice whether to disclose any information. Information requested may include contact information (such as name and email address) and demographic information (such as zip code and age). Technical feedback received is used to respond to the user’s questions or comments and to improve our websites. Personally identifiable data submitted by the user for this purpose is not used for other purposes.

For Parents and Guardians

On the ClusterPhi’s website, there are activities in which children can participate without having to share personally identifiable information. For those activities that might require personally identifiable information, we will not condition a child’s participation in the disclosure of more personally identifiable information than is reasonably necessary to administer the activity. We may collect the child’s name and online contact information to obtain parental consent or provide parents with proper notice, respond directly to a child’s specific request, or comply with legal requirements. Unless we indicate otherwise on the specific website in question and obtain prior parental consent, personally identifiable information collected from children will be used by us or our agents and won’t be sold or transferred to third parties. We do not monitor public areas of ClusterPhi’s website for use by minors, and minors and parents should use caution when participating in such activities.

Links and Third Parties

The Sites contain links to other websites, including sites controlled by third parties independent of us. ClusterPhi is not responsible for the privacy practices or the contents of such websites. We encourage you to read the privacy statements of such websites before providing any personal information to them. We do not take responsibility for the opinions of third parties expressed on or through our Sites.

Changes to this Privacy Statement

We may change and update our Privacy Statement from time to time. Any changes to our Privacy Statement will be posted on this page.
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